Site Help

How to Place an Order

Purchasing an artwork on Tartan Gallery is easy, simply follow the steps below. (All links in this section open on a new page)

Choose your Art

You can browse through our section, narrowing your selection by using the filters at the top of the page; browse through the available artists with information about each artist; and search for art if you have specific requirements.

Once you have found items which you may be interested in you can find out more about them by clicking the Info button below the work. This will show you details such as the Category, Colour and Medium, as well as a larger preview image.

Buy your Choices

To purchase art you must add the items you wish to your shopping basket by clicking the Buy button, either on the list of art of an individual work's page. Once you have added an item to your basket additional links will appear at the top right of the page where you can view your basket and 'Checkout' - purchase the items in the basket.

You need to have an account to purchase items - you can sign up free by visiting the registration page in the Your Account section.

Once you have completed the sign up process you may start the Checkout process and purchase the items you have chosen

Payment

You can pay for your items using various method - online credit/debit card payment or telephone/fax/postal payment. The choice of payment methods will be presented to you during the checkout process. With methods other than online credit/debit card payment the items you have chosen are not reserved for you until payment has been received.

Delivery

Art is delivered directly from the artist using courier. Delivery to UK mainland addresses is included in the price but international or delivery to outlying areas of the UK will incur an additional charge. Please contact us before purchasing if you have any questions or to receive a price for delivery.

Order Status

You can find out the status of your order by visiting the order history page. In addition, by default you will receive an email when the status of your order is changed. If you prefer not to receive these emails this can be switched off by editing your account

The possible status values are :

Delivery

All artwork will be sent direct from the artist to you, at the address detailed on the order, by a designated carrier. Goods will normally be dispatched within 7 days of receipt of your order. For the avoidance of doubt, the time of delivery is not an essential term of the contract between us. We shall not, therefore, be held liable for any delay in delivery of items ordered from us.

The artwork prices will include the cost of delivery anywhere on mainland UK. For any overseas shipments and shipments to outlying areas of the UK there will be an additional cost which you will be advised of prior to the goods being sent. To purchase artwork from those areas please contact us before ordering the item(s) - you will be advised of the delivery cost and you can then order the item as normal from the website. If you pay by credit card a separate charge will be placed on your card for the delivery costs.

Title to each item will pass to you on receipt by us of the full purchase price of that item.

Payment Card Security

Credit/debit card processing is handled by SecPay. Online payments use industry standard SSL encryption to ensure the details cannot be intercepted.

International Shipping

Due to a high instance of fraud from certain countries we have removed them from the online shop. If you are from one of the following countries and wish to place an order please call +44 845 226 2595